Kyivstar's System Recovery and Compensation Updates
Date: 2023-12-18 Author: Dima Zakharov Categories: TECHNOLOGY
System Restoration Underway
Kyivstar, a prominent telecommunications company, is actively working on restoring its system functionality after a cyberattack. Currently, the focus remains on reinstating full services rather than discussing compensations for affected customers, as confirmed by Kyivstar's representative, Irina Lelychenko, to LIGA.net.
Progress in Restoration Efforts
Notably, recent achievements include the restoration of the VPN service, ongoing efforts to reinstate M2M services for business clients, and plans to recover SMS services in the near future.
Localized Service Disruptions
While progress is evident, some areas, including Kyiv, still experience intermittent disruptions in the Home Internet service. To expedite the system's recovery, Kyivstar has mobilized its entire workforce, drawing support from other regions.
Impact on Mobile Internet Speed
Kyivstar alerts users that until the system is fully restored, mobile Internet services may operate at reduced speeds, ensuring some level of connectivity despite ongoing restoration efforts.
Compensation Deferred
Any discussions regarding compensations and bonuses for subscribers unable to utilize paid services have been postponed until full service restoration and system stabilization.
Recent Developments
Kyivstar recently announced the restoration of mobile Internet services across the country, with over 95% of mobile communication base stations operational once again.
Cybersecurity Recommendations
Cybersecurity experts advise Kyivstar's customers to reset all passwords as a precautionary measure. The breach might have granted unauthorized access to client data, potentially for future cyber operations.
